Burst pipe, storm water, an overflowing bathroom or a flooded downstairs. The first 24 to 48 hours decide whether it is a dry-out or a rebuild. Tell us what happened and a local water damage specialist calls you back to quote and attend.
Form enquiries go straight to an independent Brisbane restoration specialist, who calls you back. If nobody can attend your suburb tonight, we tell you rather than leave you waiting.
Takes 30 seconds. A restoration specialist calls you back, usually within the hour during storms and the same day otherwise.
No call centre, no quoting queue. One local business, briefed on your job, calling you directly.
Thirty seconds. Name, suburb, phone number and what happened. If you can, note whether the water is still coming in.
An insured Brisbane water damage business covering your suburb rings you, asks a few questions and tells you how soon they can be there.
Water out, wet materials assessed, drying equipment set up and a moisture report if you are making an insurance claim. You deal with them directly from here.
If it is a pipe, turn off the water at the meter or the isolation tap. If water is near power points or the switchboard, switch the power off at the board before you step into it. If it is storm water coming in, there is often nothing to stop, so move to the next step.
Lift rugs, move furniture legs onto foil or blocks, and get boxes and anything electrical up high. Carpet can often be saved if it is dried within two days. Particleboard furniture and cabinetry usually cannot, so save your energy for the things that can be.
Insurers want to see the water where it was. Take wide shots of each room and close-ups of damage, then take photos again as things dry. Keep receipts for anything you buy or hire.
A wet vac and open windows are not the same as commercial extraction and dehumidification. Brisbane humidity means walls and subfloors stay damp for weeks on their own, and mould can start inside 48 hours. That is why the specialists we refer to attend around the clock.
Brisbane City, Logan, Ipswich, Redlands and Moreton Bay. If your suburb is not listed, send the form anyway and we will tell you straight away if we can help.
During normal conditions, usually the same day and often within a few hours. During a major storm event every restoration crew in Brisbane is flat out, so it can be longer. Whoever calls you back will give you an honest time, not a hopeful one.
Most home and contents policies cover sudden and accidental water damage such as burst pipes and storm water. Gradual leaks and lack of maintenance are often excluded. Flood cover (water from rivers, creeks or dams) depends on your policy. The specialist can attend and start drying while you lodge the claim, and will give you the moisture readings and photos the insurer asks for.
It depends on how much water, how many rooms and what materials are wet. A small single-room job might be a few hundred dollars for extraction and drying; a flooded ground floor with wet walls can run into the thousands. You get a quote from the business before any work starts, and if it is an insurance claim the insurer usually pays the restorer directly.
No. Brisbane Flood Help is a free referral service. We pass your details to an independent, insured Brisbane water damage business that covers your suburb, and they call you back directly. We may receive a referral fee from them. It does not change your price.
For a small spill on tiles, yes. For anything that has soaked carpet, skirting boards, plaster or a subfloor, household fans rarely get moisture out of the structure and Brisbane humidity works against you. Mould can begin within 48 hours. Professional drying uses extraction, air movers and dehumidifiers with moisture meters to confirm when it is actually dry.
Brisbane restoration specialists attend around the clock. Send your details and a specialist calls you back.
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